Privacy Policy
Privacy Policy – Veloria Melbourne
Veloria Melbourne operates this store and website, including the information, content, features, tools, products, and services, to provide you, the customer, with a suitable shopping experience (the “Services”). Veloria Melbourne is supported by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, make a purchase, or engage in any other transaction through the Services, or when you communicate with us. In the event of any conflict between our Terms and Conditions of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.
Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read and understood this Privacy Policy, including how we collect, use, and disclose your information.
Personal Data We Collect or Process
When we use the term “personal data,” we refer to information that identifies you or can be reasonably linked to you or another person. Personal data does not include information collected anonymously or anonymised so that it can no longer identify you or be linked to you.
Depending on your interaction with the Services, your place of residence, and applicable law, we may collect or process the following categories of personal data:
• Contact information (name, address, billing address, shipping address, telephone number, email address)
• Financial data (credit/debit card details, bank account numbers, payment information, transaction history)
• Account data (username, password, security questions, preferences, settings)
• Transaction data (items viewed, added to cart, purchased, returned, exchanged, deleted, order history)
• Communications with us (such as customer support messages)
• Device information (IP address, browser type, operating system, unique identifiers)
• Usage information (interaction with the Services, browsing behaviour, timestamps)
Sources of Personal Data
• Directly from you when you create an account, make a purchase, or communicate with us
• Automatically through your device and cookies when you browse the Services
• From service providers acting on our behalf
• From partners or other third parties
How We Use Your Personal Data
We use personal data to provide, personalise, and improve the Services. This includes processing payments, fulfilling orders, arranging shipping, handling returns, managing your account, sending notifications, enabling reviews, and offering personalised recommendations.
We use personal data for marketing and advertising, including sending promotional emails or showing ads based on your activity.
We use personal data for security and fraud prevention, such as account verification and detecting harmful activities.
We use personal data to communicate with you, respond to inquiries, and provide support.
We may also use personal data to comply with legal obligations.
How We Disclose Personal Data
We may disclose your personal data to Shopify, vendors, and service providers who support our operations, such as payment processors, data storage, customer support, fulfilment, and shipping partners.
We may share your personal data with business and marketing partners for advertising and personalisation.
We may share data when you authorise us to, such as shipping products or using social media login features.
We may share personal data within our corporate group or affiliates.
We may disclose data in connection with business transactions or legal requirements.
Relationship with Shopify
The Services are supported by Shopify, which collects and processes personal data related to your use of the Services. Your data may be shared with Shopify and third parties located in other countries. Shopify may use advanced features involving data from interactions with our store, other merchants, and Shopify. In such cases, Shopify is responsible for processing and responding to your rights requests. For more information, please refer to the Shopify Consumer Privacy Policy.
Third Party Websites and Links
The Services may contain links to external websites. If you access these, you may need to accept their privacy and security policies. We are not responsible for the content or practices of such websites.
Children’s Data
The Services are not intended for minors, and we do not knowingly collect personal data from individuals below the age of majority in your jurisdiction.
Data Security and Retention
We use reasonable security measures to protect your data, but absolute security cannot be guaranteed. Data retention varies based on legal and business requirements.
Your Rights and Choices
Depending on your location, you may have rights such as access, correction, deletion, restriction of processing, portability, or withdrawal of consent. You can exercise these rights by contacting us at info@veloria-melbourne.com.
Complaints
If you have concerns about our data processing, you may contact us or file a complaint with your local data protection authority.
International Data Transfers
Your data may be transferred to countries outside your own. Where required, we use lawful mechanisms such as EU Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last Updated” date and, where required, we will provide notice.
Contact
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at info@veloria-melbourne.com.
Company Name: ISTRELLC COMMERCE LIMITED
Registration: 78861509
Address: RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK
HONG KONG
