Return and Refund Policy

Return and Refund Policy – Veloria Melbourne

At Veloria Melbourne, we are committed to providing a pleasant, safe, and transparent shopping experience. However, we understand that sometimes a product may not fully meet expectations, and for this reason, we offer several solutions.

1. Return Terms

You can request an exchange or a refund within 30 days of receiving your order.
To start the process, send us an email at info@veloria-melbourne.com including:
• Order number
• Full name
• Email address
• Reason for the request
• Preference for exchange or refund
• Any photos of the product
Once we receive your request, our team will send you all necessary instructions, including the return address.

2. Conditions for Accepting a Return

The product must be unused and unwashed, in perfect condition, in its original packaging, and with intact tags.
If these conditions are not met, we reserve the right to refuse the return.

3. We Do Not Accept Returns For

• Sizing errors if the size guide on the site was not consulted
• Minor differences (1–3 cm) due to manufacturing
• Damage caused after delivery
• Subjective expectations regarding style, colour, or fabric
• Delivery delays (delivery times are estimates, not guaranteed)

4. Return Shipping

• Return shipping is at the customer’s expense
• A trackable shipping service (track and trace) must be used
• The tracking code must be sent to info@veloria-melbourne.com
Without this tracking code, a refund cannot be guaranteed.

5. Where Products Are Shipped From

Our products are shipped directly from our international logistics centre.
This allows us to offer a wider range of items, exclusive collections, and more competitive prices.
This way, we can reach customers across Europe without compromising on quality.

6. Alternative Solutions to Returns

We understand that international shipping costs can sometimes be high, so our team may offer customised alternative solutions in case of dissatisfaction, without the need to physically return the product.
Contact us and we will find the most convenient option for you.

7. Exchanges

You can request a change of size or model.
Once the original product is received and verified, we will send the new item.

8. Refunds

In the event of an error or defect, the refund will be processed within 14 days of receiving the product, using the same payment method used for the purchase.

Thank You for Your Trust

Our goal is to provide clear, accessible, and satisfactory service.
We are always available for any questions.

Veloria Melbourne

Company Name: ISTRELLC COMMERCE LIMITED  
Registration: 78861509
Address: RM03, 24/F, HO KING COMM CTR, 
2-16 FAYUEN ST, MONG KOK 
HONG KONG